Reservation Policies

Thank you for booking your stay with us.  We look forward to your arrival. To ensure you have the best possible visit, please review the following policies, terms and conditions. If you have any questions, please contact reservations at:
(800) 303-0808.

ROOM RATES

Room rates are based on two people. Additional guests up to maximum occupancy will be an additional $40 per person, per night, plus tax. Children eighteen and under stay free. A $25 per person, per day optional pool fee is not included with room rates.

POOL FEE & HOURS

An optional pool fee of $25 plus taxes will be charged per person, per day to use the Inn’s salt water pool and deck. Food and beverages is served exclusively from The Inn’s lounge menu. The pool is open sun-up to sun-down. All guests must be registered.

DEPOSIT POLICY

There is no advanced deposit required when you book on our website or directly with a hotel agent at Norwalk Inn. To guarantee your reservation, a major credit card guarantee is required. Credit card authorization forms are available for third party payment and require a front and back copy of valid ID and matching credit card holder.

CANCELLATION POLICY

If you cancel a  reservation booking that was made on this site or directly thru a Norwalk Inn hotel agent that for any reason between the time of reserving and prior to 4pm on the date of arrival is canceled, there will no penalty. Third party reservations such as Expedia and Booking.com reservations, if you do not cancel within 24 hours of the date of arrival or you do not check-in, the entire first night’s lodging, taxes will be forfeited. Early check-outs are subject to the same cancellation policy. The cancellation policy may vary for special offers and packages.

Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies.  All pre-paid reservations are non-refundable.

HEALTH & SAFETY

Facial covering requirements, suspension of stayover housekeeping services and additional Health & Safety information is available here.

CHECK-IN

We begin our check-in process at 3:00 PM. . An authorization for $250.00 in addition to the estimated full length of stay as a security deposit will be processed on the credit card used upon check in. Authorizations are released on checkout day and depending on your bank the release can take up to 7-10 business days. Early check in is available and rates and availability are based on occupancy and availability and subject to fees if applicable.

EXPRESS CHECK-OUT

Check-out time is 12:00 pm. Express Check-Out allows you to checkout of your room without having to return to the Front Desk. The credit card you used at check-in is billed for your charges or purchases during your stay, and a copy of your bill will be emailed to you upon departure. Every guest on departure day is automatically checked out of the system. Late checkout is based on occupancy and availability and will require an additional fee. Please contact the front desk for details.

NO SMOKING POLICY

The Norwalk Inn & Conference Center is a 100% smoke-free facility.  A $250 recovery fee will be charged to guests.

AGE AND CHILD POLICY

There is no age requirement to reserve or check into a room. All guests under the age of 18 must be accompanied by a parent or guardian. Identification is required at check-in.  Children 18 and under are free.

TAXES

The following local tax rates will be applied to all guest reservations.

CT State Tax & Lodging Tax: 15%

PET POLICY

Sorry, pets are not allowed.

INCIDENTALS AUTHORIZATION

Upon check-in please have a credit card ready to hand to the front desk agent. The credit card will be swiped and authorized at $250 per stay. This is strictly a pending charge.  Upon check-out this $250 authorization for incidentals shall be released to your card if you did not choose to charge to your room during your stay. If you have chosen to utilize this convenience, charges will be made, and the balance will be released upon check-out.  Please note: This is not a charge.  This is a pending or holding authorization for incidentals.  If you have any questions or concerns, please talk to a front desk agent upon check-in.